Five years of shipping global product

Career timeline

1. Product Manager

   Feb 2024 – Present

   Dell Technologies · Dell.com & Premier checkout

   • Led technical product strategy for Dell.com and Premier checkout contact workflows across 100+ countries and 300K+ global B2B customers and partners.
   • Translated legal, tax, trade compliance, and regional requirements into epics, user stories, acceptance criteria, and technical specifications in JIRA, Azure DevOps, and Confluence.
   • Partnered with 9 engineers and 3+ architects to align architectural decisions, resolve dependencies, and reduce cross-team blockers.
   • Prioritized quarterly roadmaps using customer feedback, Glassbox data, legal requirements, and business priorities to reduce page abandonment and support tickets by approximately 40%.

2. Cross Product Lead

   Feb 2023 – Feb 2024

   Dell Technologies · Global navigation & compliance

   • Unified 15 product teams around shared navigation goals and delivery priorities, improving cross-functional collaboration and productivity by 30%.
   • Coordinated product alignment across Americas, APJ, EMEA, engineering, legal, UX/UI, and regional teams to launch compliance features within legal timelines.
   • Presented feature demos, roadmap updates, customer insights, and risk considerations to VP-level stakeholders quarterly, incorporating leadership feedback into execution plans.

3. Software-as-a-Service Product Manager

   Sep 2022 – Feb 2023

   Dell Technologies · SaaS platforms

   • Designed unified communications platform capabilities that improved product visibility and reduced technology failures by 65% across SaaS stakeholder workflows.
   • Managed product backlog, feature prioritization, and release readiness across engineering and business teams, increasing operational efficiency by 40%.
   • Coordinated twice-monthly release cycles with engineering, QA, UX, and regional partners, keeping priority launches ready approximately 2 weeks ahead of deadline.

4. Scrum Master

   Feb 2021 – Sep 2022

   Dell Technologies · Agile delivery

   • Led Agile delivery for 3 cross-functional engineering teams, facilitating ceremonies, removing blockers, and strengthening product development workflows.
   • Increased product operating model maturity from 31% to 54% by standardizing Agile practices, improving alignment, and reinforcing delivery accountability.
   • Partnered with product managers, architects, and engineering leads to resolve dependencies and improve team velocity by 20% across product delivery initiatives.

Skills